Sunday

Dish TV Enhances Customer Experience With Features Like Plan Comparison App, WhatsApp Notifications and Alexa Skill


Highlights


  • Dish TV’s new service will let consumers know about their account details over WhatsApp


  • The DTH provider has also introduced an Alexa Skill for its subscribers




Dish TV, the largest DTH operator in India, is making the headlines frequently as it is rolling out new plans, packs and offers for the customers in the post-NTO period in India. The new tariff order which brought the regulatory framework from Trai into effect has pushed the DTH operators to rollout more offers for the subscribers. Keeping this in mind, all the DTH providers are on the same path and Dish TV is no exception to this rule as it is trying to hold on to its subscriber base. We have already seen the service provider come up with an attractive multi-TV scheme and it is also providing a fascinating long term offer to its subscribers. This time, we are taking a look at three services from Dish TV which simplifies things for the subscribers.



Account Related Updates on WhatsApp


Instead of SMS and emails, these days WhatsApp is considered as a more personalised medium for text-based conversations. As such, the companies are moving their communications over to the Facebook-owned platform using their WhatsApp Business official accounts to convey important information. Similarly, Dish TV’s new WhatsApp update service can be subscribed by giving a missed call from your registered mobile number to the toll-free number 1800 375 7878. In turn, Dish TV will now update you about your connection with details like your last recharge amount, date of recharge, your account balance, and additional information like new offers and channel packs.


Dish TV Skill on Alexa


For this feature, Dish TV has ventured beyond the space of your television screen to offer Alexa Skill which will work in sync with your Dish TV connection and Alexa. To enable this service from Dish TV, you can set-up your Alexa enabled device and say “Alexa, Enable Dish TV”. Alternatively, you can go to the Dish TV Skill page on the Alexa store and tap the “Enable Skill” button. With this feature, you will be able to ask Alexa questions about what’s playing on a particular channel, schedule a customer service call, ask about your Dish TV account balance and more.


‘Help Me Find the Right Product’ App on Dish TV Website


This app is available on the Dish TV website and is a handy one for the new customers looking to subscribe to Dish TV. When subscribers open this application they can choose their TV type, whether they own an HD TV or an SD TV, and then they can define their location. Based on this information, Dish TV will suggest you about the appropriate set-top box and subscription option in addition to a channel pack which will be selected based on your residence. For example, if you own an HD TV and live in the Tamil region, then Dish TV will suggest you to buy a DishNXTHD connection with a relevant Tamil pack. But, of course, in line with the new regulatory framework, you will be free to tweak your channels and channel packs while buying the connection.

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